Frequently Asked Questions

Have a question? We're here to answer! If you don't see your question, drop us a line. support@carrotsapp.co

How do I choose my account?


Select the avatar icon on the top left of the screen. This will allow you to switch between Creator Mode and Chaser Mode. Choose Creator Mode to create incentives for your team. Choose Chaser Mode to chase incentives created for you.




Do I need a credit card?


A credit card is only required to create incentives. This allows for fast reward payouts. Not to worry, your card will only be charged for payouts that you approve.




How do I receive reward payouts?


Tell us where you want us to send your money. To set up your bank account, go to Profile > Wallet > Bank Accounts.




What is TeamUp?


Win together by splitting money rewards with people in your network. Chasers can use TeamUp to share incentives. Choose who you want to TeamUp with and how much you want to pass on. Approved reward payouts are automatically split based on your selection. This is creating the team economy!